Supervising and managing customer service representatives, including scheduling,
On job training, performance evaluation smooth operation of customer service
processes, including call handling, email responses, and other communication
channels to maintain TSF.
2009 Jun - 2023 Dec
SMSA Transportation Company
Supervising and managing customer service representatives, including scheduling, On job training, performance evaluation smooth operation of customer service processes, including call handling, email responses, and other communication channels to maintain TSF.
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