عربي 
It is the process by which customers and consumers are satisfied with the products, goods, and services provided by the institutions, where customer service is considered the link between the company and the customer, it's usually done with polite dialogue between the customer and the employee directly, or by phone call or self-service messages.
It is difficult for any company to continue without having a department that leads customer service, as companies strive to provide more tools and techniques for customer service, to encourage their customers to interact more and try to solve problems and reduce the possibility of occurrence also to understand the needs of customers. Customer service usually available daily, all the time, even on public holidays, it also helps provide initial solutions to customers if they encounter problems while using the good or service.
Phone Customer service: It is one of the most common types of customer service, as it depends on receiving calls from connected clients, then getting to know them and answering their queries accurately.
Online customer service: It is one of the types of customer service, which depends on responding to messages that are received by customers by e-mail, or by activating dialogue with them by relying on instant messages or what is known as chat to provide all assistance to clients.
See: Customer Care Representative Jobs in Bahrain
It is the service of all the clients who are connected within the company, and they may be among the employees who work in it, or from its sub-agents, and it aims to assist them in case they encounter any problem in dealing with a new service, or if there are inquiries with other clients dealing with the company Depending on them.
It is one of the most prevalent types of customer service, as it contributes to providing services, responding to inquiries related to external clients, or who are associated with the company through continuous service based on a contract or subscription, and one of the most prevalent examples of this type: customer service for telecom companies, And internet service provider.
Patience: It is the most important characteristic of customer service skills that an employee must possess, it is necessary to realize that the customer resort to customer service when he feels frustrated or confused about the product or service, and here it is necessary to be patient and deal with the client calmly and deliberately.
Listening: The customer service employee must listen more than he speaks, as listening helps him to form a clear idea of the problem and in this way, he can deal with it correctly and gain customer satisfaction at the same time.
Positive: Positive language plays a big role in persuading the customer of the service or product, and it contributes significantly to shaping the impression the customer takes on the employee and the company, and therefore this skill must be possessed and work to continually refine it.
Time management: It is one of the most important skills that a customer service employee must have, as he has to answer the questions posed adequately and within a short period, and if it is difficult, there is no harm in converting the customer to another employee who may have more experience in dealing with similar inquiries.
See: Call Center Representative Jobs in Bahrain
Bahrain is considered to be one of the most countries that offer Customer service jobs, due to the large increase in the number of companies in it. All of these jobs can be found on the OpenSooq application.
